Refund policy
Return & Refund Policy
Overview
We want you to love your Breakfall Apparel gear. Please read our return policy carefully as it differs depending on the type of product purchased.
Made-to-Order Items
Because many of our products are made to order specifically for you, we are only able to accept returns or exchanges on these items in the following cases:
- The item is defective or damaged
- The wrong item was received
- The print quality is significantly different from what was shown
For these issues please contact us within 30 days of receiving your order at customerservice@breakfallapparel.com with a photo of the issue and your proof of purchase. We will make it right.
Ready-to-Ship Items
For Ready-to-Ship items we offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible your item must be:
- In the same condition as received
- Unworn and unused
- With original tags attached
- In its original packaging
You'll also need your receipt or proof of purchase.
How to Start a Return
Contact us at customerservice@breakfallapparel.com to request a return. Please do not send items back without contacting us first — they will not be accepted. Once your return is approved we'll provide instructions and a return address.
Return Shipping
- Defective, damaged, or incorrect items — Breakfall Apparel will cover return shipping costs
- All other returns and exchanges — the customer is responsible for return shipping costs
- International returns — the customer is responsible for all return shipping costs regardless of reason
Returns can be sent to:
Breakfall Apparel Returns
PO Box 218
Kuna, ID 83634
Damages & Issues
Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect contact us right away at customerservice@breakfallapparel.com so we can evaluate and resolve the issue quickly.
Exceptions — Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
- Made-to-Order items (except in cases of defect or error)
Exchanges
The fastest way to get the right item is to return your original purchase and place a new order once the return is accepted. Contact us at customerservice@breakfallapparel.com to get started.
European Union Customers
If your order is shipped into the European Union you have the right to cancel or return within 14 days for any reason. Items must be unworn, unused, with tags and in original packaging. Proof of purchase required.
Refunds
Once we receive and inspect your return we'll notify you of the approval status. If approved your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval please contact us at customerservice@breakfallapparel.com.